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Returns & Warranty
Returns handled right.
A complete returns and warranty system — from customer submission to inspection, resolution, and supplier returns. Embeddable widget for self-service.
Three types. One system.
Whether it's a return, a warranty claim, or a repair request — every RMA follows a structured process.
Return
Customer returns a product — inspect, restock or refund. Every return follows a structured lifecycle from receipt through inspection to resolution.
Warranty claim
Product covered by warranty — repair, replace, or credit. Warranty status is checked automatically and resolution options are limited by policy.
Repair request
Item needs repair — track through inspection and resolution. Full visibility from receipt through repair to dispatch back to the customer.
Public RMA Widget
Self-service returns from your website
An embeddable iframe widget your customers use to submit returns directly from your website — no login required. Light and dark theme support to match your brand.
5-step customer flow
Find product by order number or serial
See warranty status — active, expired, or none
Select reason — defective, damaged, wrong item, other
Enter contact details for follow-up
Review and submit — receive a reference number
The RMA lifecycle
Every return follows a clear status chain. Nothing gets lost between submission and resolution.
Primary path: Requested → Approved → In Transit → Received → Inspecting → Resolved → Closed
Alternative: Requested → Rejected — with a reason recorded for the customer
Everything you need to process returns
From first submission to final resolution — inspect, repair, replace, refund, credit, or return to supplier.
Submission dashboard
View all public submissions with stat cards — total, pending, and converted. Convert submissions to formal RMAs or reject them with a reason.
Inspection workflow
Record inspection outcomes — restock condition: new, opened, or damaged. Result: pass or fail. Resolution: repair, replace, refund, or credit.
Repair resolution
Item repaired and returned to customer. Full tracking from receipt through repair to dispatch. Status updates at every stage.
Replacement resolution
Issue a new unit from stock. Creates a new dispatch job automatically. Original unit tracked as sent to supplier for return or repair.
Refund resolution
Credit note created automatically. Refund payment issued to customer. Full financial audit trail from RMA through to the refund transaction.
Credit resolution
Credit note created and balance stays on the customer account for future purchases. No manual journal entries required.
Supplier returns
Create supplier return linked to the RMA. Track through: created, sent, received, repaired or replaced, and closed. Inventory status updated automatically.
Warranty integration
Check warranty status on any RMA — active, expired, or none. Resolution options limited by warranty policy. Serial number tracking throughout the lifecycle.
Why it matters
Faster return processing — customers submit directly from your website, so your team starts with complete details instead of chasing information
Nothing gets lost between submission and resolution — every return follows a clear status chain your team and customers can track
Customers see their return status at every stage — a reference number and structured lifecycle replace “let me check and call you back”
Returned stock is handled automatically — serial numbers track every unit from return through inspection to final resolution
No manual accounting on returns — credit notes and refunds are created automatically when the resolution is recorded
Hold suppliers accountable — supplier returns are tracked with the same structure, from creation through to close
One system for returns, warranties, inventory, and billing — no spreadsheets, no disconnected tools
Related features
See returns management in action
Book a demo and we'll walk you through the full RMA lifecycle — from customer submission through inspection, resolution, and supplier returns.