Terms of service

1. Definitions

• “Platform” refers to the BX1X software application and all associated modules, features, and functionality.
• “the Company”, “we”, “us”, or “our” refers to Villiers Vision Works (Pty) Ltd, the company that sells, supports and hosts the Platform, and the party you contract with under these Terms.
• “Owner” refers to the individual who owns the intellectual property in the Platform and licenses it to the Company for this purpose. See “Intellectual property” below.
• “Customer” refers to the individual or business entity that subscribes to and uses the Service.
• “User” refers to any individual who accesses the Platform under a Customer’s account.
• “Customer Data” refers to all data, records, and content uploaded, entered, or generated by the Customer or Users within the Platform.

2. Account and access

To use the Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

You must notify us immediately of any unauthorised use of your account. We reserve the right to suspend or terminate accounts that violate these Terms.

3. Demo accounts

A demo account gives you your own login to the Platform, filled with sample data, so you can try it out. It is for evaluation only by a genuine prospective customer, considering whether to subscribe to the Service. Please do not enter real customer, patient or other personal information into a demo account.

We may refuse a request for a demo account, and may limit or end a demo account at any time and without notice, for example if we believe it is being used for anything other than genuine evaluation. The acceptable use rules below apply in full to demo accounts, including the restriction on competitive use.

4. Subscription and payment

• The Service is provided on a subscription basis. Pricing, billing cycles, and included features are as set out in your subscription agreement or quote.
• Subscription fees are billed monthly or annually in advance, as agreed with you.
• Implementation, onboarding, and custom configuration services are quoted and billed separately.
• All fees are exclusive of VAT unless stated otherwise. VAT will be added where applicable under South African law.
• We reserve the right to adjust pricing with 30 days’ written notice. Existing subscriptions will honour the current rate until the end of the billing period.

5. Customer Data and ownership

You retain full ownership of your Customer Data. We do not claim any intellectual property rights over your data.

• We will not access, use, or share your Customer Data except as necessary to provide the Service, comply with legal obligations, or as instructed by you.
• You can export reports, such as invoice, ageing, revenue, time and accounting reports, as CSV files from within the Service.
• Upon termination, you can ask us for a copy of your data for 30 days, after which it may be deleted.

6. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws or regulations.
• Attempt to gain unauthorised access to any part of the Service, other accounts, or systems.
• Interfere with or disrupt the integrity or performance of the Service.
• Reverse engineer, decompile, disassemble, or otherwise try to work out the source code, underlying ideas, or algorithms of the Platform.
• Use the Service, or anything you see in it (including a demo account), to build, develop, or help someone else build or develop a competing product or service, or to benchmark the Platform against another product for publication, without our prior written consent.
• Scrape, crawl, or use automated means to extract data, content, or screens from the Platform or this website.
• Copy, frame, mirror, or imitate the look, feel, workflows, or documents of the Platform.
• Share your login details, including a demo account login, with anyone else.
• Resell, sublicense, or redistribute the Service without prior written consent.

7. Confidentiality

Anything about the Platform that is not publicly published on our website - including screens, workflows, documents, pricing, and anything you see in a demo or trial account - is confidential. Please keep it to yourself and your own business, and do not share it with anyone outside your organisation without our written consent.

8. Feedback

If you give us feedback, ideas, or suggestions about the Service, you agree that we may use them freely to improve the Platform, without any obligation or payment to you.

9. Intellectual property

The Platform, including its design, architecture, source code and documentation, and all related intellectual property belong to its Owner. Villiers Vision Works (Pty) Ltd is the licence holder and the distributor and support provider of the Platform: the Owner has licensed it to us so that we can sell, distribute, support, host and sub-license its use to customers such as you. We do not own the Platform. We are the party you contract with, and the licensor of your right to use the Platform, under these Terms.

Subscribing to the Service gives you a personal, non-exclusive, non-transferable right to use the Platform for your own business for as long as your subscription is active. These Terms do not sell, assign, or otherwise transfer ownership of the Platform or any of its intellectual property to you, and do not grant you any rights beyond that limited right to use the Service as subscribed. Your right to use the Platform ends when your subscription ends.

The Owner of the Platform’s intellectual property is Anton de Villiers, who licenses it to Villiers Vision Works (Pty) Ltd for the purpose described above.

10. Service availability and support

• We will use commercially reasonable efforts to maintain the availability of the Service.
• Planned maintenance will be communicated in advance where possible.
• Support is provided in accordance with your subscription agreement. Response times and support channels vary by agreement.
• We do not guarantee uninterrupted or error-free operation of the Service.

11. Limitation of liability

To the maximum extent permitted by South African law:

• The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied.
• We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.
• Our total liability for any claim arising from these Terms shall not exceed the total fees paid by you in the 12 months preceding the claim.

Nothing in this section limits any right you have under the Consumer Protection Act 68 of 2008 that cannot lawfully be excluded or limited, to the extent that Act applies to your subscription.

12. Termination

• You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period.
• We may suspend or terminate your access if you breach these Terms, with notice where reasonably possible.
• Upon termination, your right to use the Service ceases immediately. The data export provisions in section 5 (Customer Data and ownership) apply.

13. Privacy and data protection

Your use of the Service and this website is also governed by our Privacy Policy and Cookie Policy, which describe how we collect, use, and protect personal information in line with the Protection of Personal Information Act (POPIA) and other applicable laws.

14. Changes to these terms

We may update these Terms from time to time. Material changes will be communicated via email or through the Platform. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

15. Governing law

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of the Republic of South Africa.

16. Contact

If you have questions about these Terms, contact us at: