Every message, from the right document, at the right moment.
Templates for documents and messages, a shared WhatsApp inbox on the customer's record, and notifications your team can act on.
Invoice INV-0412 from Karoo Oak Joinery
Total due R12 765. View it any time, download the PDF, or see it on your account.
Logged straight onto Thandi's customer record. This one doesn't need a notification for your team.
Sample data. Try the other events.
One editor designs every document and message.
Invoice PDFs, quotes and booking confirmations all come from templates you edit yourself, not from code.

A shared inbox for WhatsApp.
Your customers already use WhatsApp. Answer them from BX1X, as a team, with the customer’s record right there.
- Tied to the customer’s recordMessages sit next to everything else you know about that customer.
- Queued and routedConversations go into a queue and can be routed to the right team member.
- Your number, connected during setupConnecting your WhatsApp Business number is part of getting started. See customers and portal.
Notifications that keep the team moving.
A notification bell tells your team what needs attention, the moment it happens.
Questions owners ask
Can I change the wording on invoices and booking confirmations?
Yes. Documents and messages come from templates you can edit yourself in a visual editor, no code needed.
Is WhatsApp live the moment we sign up?
The inbox is ready to use. Connecting your own WhatsApp Business number happens as part of setup.
Can we send marketing messages or newsletters to our customer list?
No. BX1X sends transactional messages tied to something that happened, like an invoice or a booking. It doesn't send bulk marketing campaigns, and there's no open or click tracking.
Does my team get notified about things that need attention?
Yes. A notification bell in BX1X tells your team about new bookings, ticket replies and new WhatsApp messages as they happen.
Can we text or WhatsApp booking reminders automatically?
Yes. Switch reminders on whenever you're ready and they go out by email. SMS or WhatsApp reminders need a provider connected during setup.
Get every message right, first time.
Get a demo account and see a document turn into a message, a WhatsApp reply land in the queue, and your team get notified, all with sample data.